Many air conditioning companies can be found through referrals from family members, friends and acquaintances. You can also find out about their reputation through online reviews.
Look for references and testimonials that showcase customer service skills as well as technical training. Beware of repair companies who only offer solutions such as installing a larger unit; favour those that can create ultimate comfort through load calculation, duct repair/sealing and insulation.
Reputation
When choosing a HVAC company to work with, it is always smart to check out customer reviews and testimonials. Referrals from friends and family are also a great way to find trustworthy companies to work with.
Social media is a good source of feedback as well, so be sure to check out air conditioning companies UK Facebook page and other online review sites.
Another important thing to look for in an air conditioning company is how they treat their current and former employees. You want to work with a company that values their employees and goes out of their way to treat them well, because this usually translates into a great customer experience for you.
Experience
When you choose an HVAC company to perform your repair, look for positive reviews and testimonials from past clients. These can be found on Yelp, Google, Facebook and other popular websites. Ask friends and family members for recommendations too. You may find they have a good relationship with one of these companies that can save you time, money and headaches.
A reputable HVAC company will perform a thorough inspection of your system and provide a written estimate.
Licenses
Besides reading online reviews, ask your friends, neighbours, and family members who they’ve used in the past. They may be able to recommend a company or warn you about one.
Also, pay attention to the number of reviews an HVAC company has. A company with only a few reviews, especially those that seem overwhelmingly positive and use marketing-speak, is usually not to be trusted.
A company that subcontracts its installation labour is another red flag. This is because non-W2 employees don’t have the company’s insurance, tools, training, and certification, and they are not covered under the contractor’s license or worker’s compensation.
Insurance
An air conditioning company with proper insurance provides homeowners with peace of mind. The right insurance coverage protects them from a potential liability should an injury occur during the repair process. Homeowners should check the HVAC company’s insurance status before signing any contract.
The people working for an HVAC company are just as important as the equipment they use. The best HVAC companies value their employees and are committed to hiring only those that management would welcome into their own homes. This means that HVAC companies should offer a drug free workplace and have background checks in place for their employees.